Shipping policy

Last updated: 27 August 2026

Delivery area and charges

PompPakkie is an online store selling and delivering to serviceable street addresses in South Africa only. No international orders or delivery.

• Standard delivery: R100 for orders below R770.
• Free Standard delivery for orders of R770 or more.
• Express delivery is not offered.

The amount displayed at checkout is the delivery charge for your order. A promotion may change that charge only as disclosed before payment. We will not impose an undisclosed courier, remote-area or import charge after purchase; any different arrangement requires your agreement. If we cannot serve an address on the agreed terms, we will contact you and refund any unfulfilled order you do not agree to change.

Delivery time

Our expected delivery window is 8–10 business days after payment is confirmed, covering preparation and courier delivery. Business days exclude weekends and South African public holidays. Do not rely on this service for an immediate roadside emergency or a same-day repair.

We will tell you if an availability issue or courier disruption affects the expected delivery window. An estimate does not permit indefinite delay or remove your cancellation rights.

If an order is not performed within the agreed period, or within 30 days where no different period was agreed, ECTA section 46 provides a cancellation route on seven days' written notice. If goods are unavailable, we must notify you immediately and refund payments within 30 days of that notice. Any other applicable remedy is preserved. ECTA, section 46

Tracking, address changes and receiving a parcel

We will send the dispatch and tracking information made available by the courier to the contact details supplied with the order. Check your email, including your spam folder, and contact hello@pomppakkie.co.za if you need help locating your parcel.

Please provide a complete address and accurate contact details. Tell us about an address correction as soon as possible; a change may not be possible after dispatch. If a delivery fails because of incorrect details you supplied, we will explain any reasonable additional delivery cost before arranging another attempt. No extra cost will be imposed for an error caused by us.

We take responsibility for the parcel while it is being delivered by our chosen courier until you or your authorised recipient receives it. If delivery is disputed, contact us so we can investigate the delivery evidence. A courier's tracking status is not an automatic waiver of your rights.

Separate parcels and substitutions

An order may need more than one parcel. We will notify you if we split the delivery and will not add another delivery fee without your agreement. We will not substitute a materially different model, specification or product without asking you first.

Lost or damaged parcels

Contact hello@pomppakkie.co.za if tracking stops unexpectedly, a parcel does not arrive or the contents are damaged. Give your order number and the information available to you. We will handle the courier investigation and the appropriate remedy. You do not have to waive a valid claim or wait indefinitely for a courier to reimburse us.