Terms of service

Last updated: 4 September 2026

Who you are buying from

PompPakkie is the trading name used by Daniel Culbert, operating as a sole proprietor, not as a registered company. References to “we”, “us” and “PompPakkie” mean that legal supplier.

Our website is https://pomppakkie.co.za. Contact us at hello@pomppakkie.co.za. Company registration number: not applicable. We are not VAT registered.

We are an online store serving South Africa only. We do not offer a walk-in shop or automatic collection point; please email us to arrange a return. We do not claim a certification or voluntary industry membership merely by referring to a law or ombud below.

Using the store and placing an order

You must have the legal capacity, or required authorisation, to make a purchase and use the payment method provided. Supply accurate order information. Before paying, review the product, quantity, address and full order total, correct any errors or leave checkout without submitting the order.

We accept an order when payment is successfully recorded and we send an order-confirmation email. A payment confirmation is not a dispatch notice. We may carry out reasonable fraud checks and contact you if they affect fulfilment. We will not request your card PIN, banking password or one-time security code by email.

We may decline or cancel a transaction where lawful grounds exist, such as an unlawful transaction or an inability to supply. We will explain the issue and refund any payment that must be returned. These terms do not grant us an unrestricted right to cancel an accepted order merely because we change our mind.

Prices and payments

Prices are in South African rand. PompPakkie is not VAT registered and does not charge VAT. Any future change will be disclosed before new orders are placed, not added retrospectively to an accepted order.

The checkout displays the order total, including the delivery charge, before payment. Online payments are processed through Yoco using the payment options it makes available at checkout. We do not offer PayPal. Shopify hosts the storefront and checkout; Yoco processes payment authorisation. Your purchase contract is with the legal seller identified above, not with Shopify or Yoco.

If a genuine pricing or description error is identified, we will explain it and deal with it in accordance with applicable law. We will not debit an increased amount or substitute a different product without your agreement.

Products and safe use

Refer to the product page for the model, main specifications, included items and relevant limitations. Product photographs and illustrations form part of the description: we will not use them to promise materially different goods, accessories or packaging. A minor screen-colour difference does not excuse a materially inaccurate description.

Check that the product suits your vehicle and intended use. Follow the supplied product instructions and your vehicle manufacturer's guidance. If compatibility or safe use is uncertain, ask before using the product. Our products are not a promise to prevent every breakdown or a substitute for professional assistance where it is needed.

An inflator does not repair a puncture; a battery analyser is not a battery charger or jump starter; jumper cables require a suitable external battery or vehicle and the correct procedure. The tread plug kit is described as a temporary tread-area response, not a permanent tyre repair or a sidewall repair. A warning triangle improves visibility but does not make it safe to stand or work in moving traffic. Follow product-specific warnings and obtain professional assistance where needed.

These precautions do not shift responsibility for a faulty product, inadequate warning or inaccurate description onto you. Nothing in these terms excludes non-excludable consumer rights or liability, including liability that the law preserves for unsafe products, fraud, gross negligence or personal injury.

Delivery, cancellation and returns

The Shipping Policy and Returns and Refunds Policy form part of these terms. Standard delivery is R100 below R770 and free from R770, with an expected delivery window of 8–10 business days after confirmed payment. No express or international delivery is offered. The checkout discloses the applicable total before you pay.

A manufacturer or upstream supplier's warranty does not reduce our legal obligations to you. The return policy explains cooling-off, defect and other qualifying return rights, who pays transport and relevant refund deadlines. Where a term conflicts with a mandatory legal right, the legal right prevails. These terms do not create an unlimited product warranty or an unrestricted change-of-mind trial beyond rights or promises expressly given.

Privacy and communications

Our Privacy and Cookies Policy explains personal information, Shopify and Yoco processing, optional advertising features and your choices. Placing an order or accepting these terms is not, by itself, consent to optional advertising tracking or promotional messages. Necessary order, delivery, safety and refund communications are separate from marketing.

Order records

We provide an order confirmation electronically. Save or print it with the policies that applied when you purchased. You may request a copy of your transaction record from hello@pomppakkie.co.za for five years after the purchase, subject to reasonable identity verification and any longer retention required by law. We may need your order number, purchase date and the email used for the order to locate it.

Store content and lawful use

You may view, save or print store information for your own shopping and records. Commercial reuse of our original content requires permission unless the law permits it. Third-party trademarks remain with their owners. Do not misuse the checkout, submit malicious code, attempt unauthorised access or interfere with another customer's use of the store.

Complaints and applicable law

Send a complaint to hello@pomppakkie.co.za, with your order number and the outcome you are seeking. We will investigate and respond without unreasonable delay. Raising a complaint with us does not remove access to an appropriate industry ombud, the National Consumer Commission, tribunal or court, subject to the applicable jurisdiction and legal procedure. NCC complaint information

For an unresolved automotive-related complaint, the Motor Industry Ombudsman of South Africa (MIOSA) can assess whether the dispute falls within its jurisdiction. Its contact number is 010 590 8378 and email is info@miosa.co.za. The South African Automotive Industry Code of Conduct applies where its scope covers the transaction; a lack of voluntary association membership does not remove a mandatory obligation. This reference is not a claim that PompPakkie has received an accreditation or registration certificate.

South African law applies, without excluding mandatory protections that apply to a particular transaction. We do not require you to waive statutory remedies or agree to compulsory private arbitration.

If a provision is unlawful or unenforceable, it will not be applied to take away a legal right; the remaining lawful terms continue only to the extent permitted by law. This does not authorise us to replace it with a new adverse term for an existing order.

Changes to these terms

The terms displayed when your order is accepted apply to that order. Later changes apply prospectively unless a legal requirement or an agreement with you requires otherwise. We will update the date when these terms change.